Support
Last updated: 22 September 2026
1. Contact us
Email hello@evraft.io for anything at all — a question, a problem, a feature you wish existed. A real person reads every message and we usually reply within one business day, always within three.
To help us fix things quickly, include the name of your event, whether you were using the website or the iOS or Android app, and a screenshot if something looked wrong.
2. For organisers
- Signing in. The web app and the mobile apps use the same account. If you forgot your password, use Forgot password on the login page; the reset email comes from hello@evraft.io, so check spam if it doesn't arrive.
- A guest can't find their RSVP link. Open the guest in Guests and resend their invitation, or copy their personal link and send it yourself. Every guest has their own link, so never forward one guest's link to another.
- Invitation emails not arriving. Check the address on the guest record, ask the guest to look in spam, then email us with the event name and we will check the delivery log.
- Plans and billing. Subscriptions are managed on the website under Settings, not inside the apps. Cancel any time; paid features stay on until the end of the period you have paid for. If you change your mind within 14 days of your first payment, email us for a full refund — see our Terms of Service.
- Deleting your account. You can do it yourself from Settings on the web or in the app; this page explains exactly what is erased.
3. For guests
If you were invited to an event, you don't need an account or the app — you reply from the personal link in your invitation. Your details are held by the organiser who invited you, so to change your RSVP, your dietary requirements or your travel plans, open that link again; your answers are saved and can be updated until the RSVP deadline.
To have your details removed from an event, ask the organiser. You can also email us and we will pass the request on, or act on it directly where the law requires us to.
4. Report a problem
Found a bug, or something that doesn't look right? Email hello@evraft.io with what you expected, what happened instead, and the device and browser or app version you were using. If you think you have found a security issue, please email the same address before sharing it anywhere else — we will respond quickly and credit you if you wish.